Helping readers on the consumer desk: ‘We’re canaries in the coalmine’
Our consumer affairs editor reflects on a year spent wrestling with emerging Covid scams and Brexit logjams
In early October, the Guardian’s consumer desk totted up how many pounds’ worth of fraud had been reported to us by readers over the summer, and were horrified to find that it was in excess of £1m.
This year we have been inundated with letters from readers who have been unfortunate enough to be caught up in all kinds of fraud – amplified and complicated by the pandemic – and asking for our help. We have seen everything: from dating scams to people using the Covid-related boom in online shopping to catch others out with fake delivery texts, and pension frauds using fake websites.
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, Khareem Sudlow